Support
Need a hand with Jimi? You're in the right place. Browse the FAQ below or reach out by email — we read every message.
Last updated: May 8, 2026
Contact
Get in touch
The fastest way to reach us is by email at contact@jimi.julsql.fr. We typically reply within 2 business days.
When you write to us, please include:
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A short description of what happened.
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The platform you're using (iOS, Android or Web) and your app version.
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If possible, your userId — you'll find it in the About page footer. It helps us locate your data.
Getting started
How Jimi works
Jimi is a chatbot that manages your calendar through natural language. Just tell it what you want to do — for example:
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"Book a dentist appointment next Tuesday at 3pm."
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"What's on my schedule tomorrow?"
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"Cancel my meeting Friday morning."
If Jimi needs more info (e.g. duration, type of event), it will ask follow-up questions in the same conversation.
You can view all your saved events at any time on the Calendar page (calendar icon in the top bar).
FAQ
Frequently asked questions
Why is the app showing "Offline"?
The app probes the backend at startup. If the connection fails, you'll see a red banner with a Retry button. Tap it to re-check. If the issue persists, the server may be temporarily down — please try again in a few minutes.
My events disappeared after reinstalling the app.
Your userId is stored locally on your device. Reinstalling the app generates a new one, so previous events are no longer linked to your account. Email us with both your old and new userId values and we can help recover the data.
How do I delete my data?
Open the About page and tap Delete my data. This permanently removes every event and conversation tied to your account. You can also email us to request deletion.
Jimi gave me a wrong reply or made up an event.
Jimi uses a language model and can occasionally misinterpret a request. The Calendar page reads straight from our database, so it always shows the real state of your schedule. If something looks wrong, check the Calendar page first, then let us know what you asked versus what was saved.
Is my data shared with third parties?
Your messages are processed by Mistral AI (France) so Jimi can understand them. Mistral does not retain your prompts and does not use them to train its models. Calendar entries are stored only on our own server in the EU. See the Privacy Policy for full details.
Can I use Jimi on multiple devices?
Not yet — each device generates its own userId, so events created on one device don't appear on another. A multi-device account system is on the roadmap.
The app crashes or freezes.
Try closing and reopening the app. If the problem continues, please email us with your platform (iOS / Android / Web), app version, and a short description of what you were doing. Screenshots help a lot.
Reporting
Bugs & feature requests
Found a bug, or have an idea to make Jimi better? Send it our way at contact@jimi.julsql.fr. We track every report and reply personally.
More
Other resources
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Privacy Policy — what we collect and why.
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About — app description, store links and your user ID.